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IT Support Specialist
Location:Asia


Job Summary

We are seeking a skilled IT Support Specialist to join our team and provide expert-level support across a variety of IT domains, including VoIP systems, Microsoft 365 administration, Entra ID/Active Directory, Windows Server, and L2/3 desktop support. The ideal candidate will have hands-on experience managing complex IT infrastructures and can effectively troubleshoot, configure, and maintain systems. Candidates with experience in CDN, proxy servers, networking, load balancing, and WAF technologies will have a distinct advantage.


Key Responsibilities

Core Responsibilities:

  1. VoIP and SIP Trunking:
    • Configure, manage, and troubleshoot VoIP systems and SIP trunk connections.
    • Collaborate with service providers to ensure optimal voice and data quality.
    • Perform regular health checks and maintain documentation for VoIP infrastructure.
  2. Microsoft 365 and Exchange Administration:
    • Administer and support Microsoft 365, including Exchange Online, Teams, and SharePoint.
    • Manage user accounts, licenses, and mailboxes, including hybrid setups.
    • Troubleshoot email flow issues and ensure compliance with security policies.
  3. Entra ID (Azure AD)/Active Directory:
    • Manage user identities and access permissions using Entra ID and on-premises Active Directory.
    • Implement and troubleshoot single sign-on (SSO) and multifactor authentication (MFA).
    • Maintain group policies and organizational units.
  4. Windows Server Administration:
    • Install, configure, and maintain Windows Server environments.
    • Monitor and troubleshoot server performance, backups, and patching.
    • Manage virtualization platforms (e.g., Hyper-V or VMware).
  5. L2/3 Desktop Support:
    • Provide advanced troubleshooting for desktops, laptops, and peripherals.
    • Resolve complex hardware, software, and connectivity issues.
    • Document and escalate unresolved issues to higher support levels as needed.

Requirements

Must-Have Qualifications:

  • Proven experience in IT support roles, particularly in VoIP/SIP trunking, Microsoft 365/Exchange, Entra ID/Active Directory, and Windows Server administration.
  • Strong expertise in L2/3 desktop support, including hardware and software troubleshooting.
  • In-depth knowledge of IT infrastructure, including networking fundamentals.

Preferred Qualifications:

  • Experience with CDN, proxy servers, load balancers, and WAF technologies.
  • Familiarity with tools and platforms such as IIS, NGINX, and HAProxy.
  • Certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator, or CCNA are a plus.
  • Strong analytical and problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Proactive approach to identifying and resolving issues.

Language Skills:

  • Required: Proficiency in [Insert Preferred Language(s)].
  • Preferred: Ability to communicate technical concepts to non-technical stakeholders.
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